When Richard Wagoner was 24 years old, he was involved in a car accident that left him with lifelong paralysis of his lower body. For nearly 30 years since, he has navigated life in a wheelchair. 

"My life is completely different now. I have resources, mobility and a support system. I finally have meaning," said Loretta "Lori" Fairfield, a Team Lead 2 at Goodwill.

Lori's life prior to joining Goodwill of Central & Southern Indiana was marked by trauma and adversity. She experienced the loss of multiple family members, while her parents battled alcohol addiction. Later in life, Lori herself grappled with addiction, leading to her incarceration in 1997.

After spending over 25 years in the criminal justice system, Lori reached a turning point where she was determined to transform her life. Achieving seven months of sobriety, Lori entered house arrest with the intention of reentering the workforce. However, she encountered barriers securing employment due to her previous incarceration. At the suggestion of her caseworker, Lori embraced the opportunity to work for Goodwill and joined the Goodwill retail store in Lebanon as a wares producer in November 2021.

During her tenure at Goodwill, Lori made significant progress in her personal and professional life. She established a more structured routine with her grandson, pursued her education and actively participated in various forms of outpatient therapy. Through therapy, Lori addressed the trauma she had experienced and worked on managing her severe social anxiety.

Lori tackled financial challenges and set goals for advancing her career with her Goodwill Mission Coach, a life and career coach. Mission Coaches are available to all Goodwill employees and students. As she gained new skills and responsibilities, Lori was promoted to the role of Team Lead within her first year at Goodwill. Lori's peers recognized her progress, success and dedication to her role, resulting in another promotion to Team Lead 2 within a few months.

"I love my job, the people and the diversity,” said Lori. “I enjoy helping people."

Since joining Goodwill, Lori has achieved numerous milestones with the support of her team. Drawing on her life experiences, she finds common ground with others facing adversity and aspires to guide and support her peers as a strong leader.

"I wouldn't be here without them. They stuck by me and supported me through my legal barriers, educational barriers and the dramatic things in my life. I have a career now!"

Are you looking to start a career at Goodwill? Check out our website for current job openings!

Thanks to your support, lives are being changed in your community. In addition to significant growth in our Retail, eCommerce and Commercial Services divisions over the past year, we currently employ nearly 5,000 Hoosiers – 61% of whom have barriers to employment, like a disability, criminal history or lack of a high school diploma. 

Kris Bussey was only 10 years old when she was first introduced to painkillers on the school bus. 

Dakota McLaughlin experienced significant challenges growing up. His mother passed away when he was young, and he was also bullied at school, especially when he came out as gay, which often left him feeling alone. After experiencing domestic violence from a family member, Dakota felt safer leaving home, even though he had nowhere else to go. 

When Lacee McCorkle connected to Goodwill Nurse-Family Partnership (NFP) in 2019, she was at a turning point in her life. She had recently graduated from a recovery home after 15 years of drug use and a period of incarceration.

Each year, Goodwill celebrates some of the most extraordinary Hoosiers we serve through a ceremony that honors recipients across seven award categories. Eligible nominees include employees, students, program participants and community partners. When you donate and shop at Goodwill, you're empowering people in your community, like those whose stories you can watch below, so thank you for your support. Together we're changing lives!

When Teresa Smith joined Goodwill Commercial Services in 2009, she was re-entering society and the workforce after a period of incarceration and a decade-long addiction to methamphetamine, which led to her losing custody of her son. Her history with the criminal justice system made it difficult to secure a job, but she approached the opportunity at Goodwill with a focus on improving her professional skills and rebuilding her life.