Kee Lab moved to Indiana in 2014 after living in a refugee camp in Thailand. Once her family settled in the Indianapolis area, Kee set out to understand American culture and to learn English. Shortly after she started attending her new high school, she found out that she was pregnant.
As I walked through the sliding glass doors of the Goodwill Outlet-North, I was taken aback by all of the movement happening throughout the store Goodwill employees were working hard to rotate the large, blue bins out onto the floor — a process that happens every hour. Customers shopped around the employees, seamlessly moving from bin to bin, as any outlet veteran would. Some shoppers parked up against the outlet walls, protecting full carts as they waited on family members and friends who were still browsing.
It has become a tradition to send the Goodwill marketing interns to the Goodwill Outlet for their first shopping experience, requesting they report back with any tips, tricks and noteworthy findings. This past summer's intern, Scott Crabb, went to visit one of our Goodwill Outlets. We armed him with gloves and the ever-important rule of "don't touch anything until all the bins are together."