---
title: Meet a Goodwill Guide
description: Edward, Manager of Goodwill’s Guides program, discusses how his team helps people. They meet with our retail employees, providing
image: https://blog.goodwillindy.org/hubfs/01_GICI/Blog_Photos/EddieR.jpg
---

![](https://blog.goodwillindy.org/hs-fs/hubfs/01_GICI/Logos/GCSI-wordmark.png?width=269&name=GCSI-wordmark.png "GCSI-wordmark.png")

## [Meet a Goodwill Guide](https://blog.goodwillindy.org/meet-a-goodwill-guide)

 \[fa icon="calendar"\] Dec 5, 2017, 7:00:00 PM / by [Jenny Kakasuleff](https://blog.goodwillindy.org/author/jenny-kakasuleff)

![Jenny Kakasuleff](https://blog.goodwillindy.org/hs-fs/hubfs/01_GICI/Blog_Photos/Authors/JKakasuleff.jpg?width=35&name=JKakasuleff.jpg)

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*Edward Rickenbach, Manager of Goodwill’s Guides program, discusses how his team works with our retail employees, providing career and life coaching services  to help them increase their independence and reach  their potential.*

**![EddieR.jpg](https://blog.goodwillindy.org/hs-fs/hubfs/01_GICI/Blog_Photos/EddieR.jpg?width=700&height=521&name=EddieR.jpg)**

**What kind of services do you offer to Goodwill employees?**

[Guides help Goodwill employees become economically self-sufficient](https://blog.goodwillindy.org/overcoming-barriers-with-goodwill-guides) by connecting them with higher paying careers, both inside and outside of Goodwill. If they don’t have a skill set, we help them enroll in school and apply for financial aid to pay for it. Guides teach financial literacy, budgeting, retirement planning and credit maintenance. We also help remove day-to-day barriers like transportation, child care, housing and lack of food by connecting clients with internal and external resources. 

 

**Describe one of your most memorable clients.**

I worked with a young woman who wanted to go to school but had three barriers: she lacked child care, had failed a previous entrance exam and was afraid she couldn’t pass, and didn’t know how she would pay for it. Through a grant, we were able to cover her daycare through the summer. We directed her to resources to study independently for the entrance exam, which she passed. We also helped her apply for financial aid, where her education at Ivy Tech is completely funded by state and federal grants. The grants provide enough to help her with child care as well. She is currently maintaining a 98% in all of her classes.

 

**What do you enjoy most about your work?**

Witnessing clients transition into a pattern of long-term behavioral change, and managing challenges independent of the program. 

**![EddieR-quote.png](https://blog.goodwillindy.org/hs-fs/hubfs/01_GICI/Blog_Photos/EddieR-quote.png?width=475&height=183&name=EddieR-quote.png)**

**How many Goodwill employees have you   
 worked with?**

I carry about 60 employees on my caseload at a time and have worked with about 200 over the last two-and-a-half years. I serve a region with 400-600 employees who are not receiving coaching services but who need information or to be connected to community resources.

 

**How do you identify clients?**

We build relationships by starting conversations and trying to relate to what they’re interested in, while also letting them know what we do. They come to us when they’re ready. We know our clients are invested because they’re willing to meet us outside of the store on their   
 own time. We maintain that trust by being consistent   
 and patient.

 Topics: [Employment](https://blog.goodwillindy.org/topic/employment), [Mission Coaches](https://blog.goodwillindy.org/topic/mission-coaches)

![Jenny Kakasuleff](https://blog.goodwillindy.org/hs-fs/hubfs/01_GICI/Blog_Photos/Authors/JKakasuleff.jpg?width=100&height=100&name=JKakasuleff.jpg)

#### Written by [Jenny Kakasuleff](https://blog.goodwillindy.org/author/jenny-kakasuleff)

[\[fa icon="linkedin-square"\]Linkedin](https://www.linkedin.com/in/jenniferkakasuleff/)

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- [Patriot Weekend (1)](https://blog.goodwillindy.org/topic/patriot-weekend)
- [Riverview Apartments (1)](https://blog.goodwillindy.org/topic/riverview-apartments)
- [Stand Down for Veterans (1)](https://blog.goodwillindy.org/topic/stand-down-for-veterans)
- [The Excel Center Anderson (1)](https://blog.goodwillindy.org/topic/the-excel-center-anderson)
- [The Excel Center Bartholomew County (1)](https://blog.goodwillindy.org/topic/the-excel-center-bartholomew-county)
- [The General Wayne A. Downing Home for Veterans (1)](https://blog.goodwillindy.org/topic/the-general-wayne-a-downing-home-for-veterans)
- [Veterans Home (1)](https://blog.goodwillindy.org/topic/veterans-home)
- [Veterans Support (1)](https://blog.goodwillindy.org/topic/veterans-support)
- [WBW2020 (1)](https://blog.goodwillindy.org/topic/wbw2020)
- [Warehousing (1)](https://blog.goodwillindy.org/topic/warehousing)
- [Weekend Rewards (1)](https://blog.goodwillindy.org/topic/weekend-rewards)
- [Workforce Housing (1)](https://blog.goodwillindy.org/topic/workforce-housing)
- [World Diabetes Day (1)](https://blog.goodwillindy.org/topic/world-diabetes-day)
- [donating (1)](https://blog.goodwillindy.org/topic/donating)
- [organizing (1)](https://blog.goodwillindy.org/topic/organizing)

see all

### Recent Posts

#### About Us

Everything we do, including our retail operations, helps us further our mission of helping individuals and families become more economically self-sufficient. From education, to employment, to health, all our programs and services – made possible through your support – provide life-changing opportunities to those who connect with Goodwill.

 

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