As part of our One Goodwill Strategic Plan, launched in 2022, Goodwill of Central & Southern Indiana developed a number of initiatives aimed at improving the mental health support provided to the people we employ, educate and serve. One of these initiatives included hiring a Mental Health Strategist, an entirely new role created to support the organization as we sought to create a culture that removes the stigma surrounding mental health. 

Learn more about Sarah Ash, Goodwill’s Mental Health Strategist, and how she envisions making an impact in her new role.

Tell us about your background and experience in the mental health care field.

I am a licensed clinical social worker (LCSW) and have worked in settings such as schools, child welfare, health care, emergency services and private practice therapy. Depending on the role, my support of individuals’ mental health may have looked like barrier removal (much like Goodwill’s mission and life coaches offer to Goodwill employees and graduates), legal advocacy or traditional talk therapy. Fortunately, this sort of varied experience gave me a tremendous amount of insight into the way we approach “care” for others and how much more creative and expansive our care can be!

Describe your current role at Goodwill.

Currently, I serve as Goodwill of Central and Southern Indiana’s Mental Health Strategist. This role was created in alignment with the Strategic Plan, which has a strategic objective dedicated to supporting the mental health of the individuals Goodwill employs, educates and serves. So far, this has looked like forming relationships across the organization to understand the unique challenges different areas face before partnering with them to develop ways to address those challenges. It has been exciting to think through the nuanced support we can implement in such a broad and diverse organization.

What are some of the challenges employers are grappling with in terms of mental health in the workplace?

The World Health Organization defines mental health as, “a state of mental well-being that enables people to cope with the stresses of life, realize their abilities, learn well and work well and contribute to their community.” Even if we can all more or less agree on what mental health is, what we each need as individuals to achieve it can be vastly different! For employers, this can be a really challenging reality to navigate because it means that each employee needs something unique. So attempting to build something that is both equitable and adaptable is very difficult, but important work. 

How is Goodwill responding to these challenges?

In recognition of Older Americans Month, we spoke with Patricia Culp about her journey with Goodwill of Central & Southern Indiana. Patricia embarked on her journey with Goodwill in 2015, starting as a cashier at the Lafayette retail store. This occurred during a challenging period in her personal life; she had recently lost her father and assumed the role of caretaker for her mother, who was battling dementia.

As her mother's condition progressed, Patricia transitioned to full-time caregiving, leading to her departure from her job at Goodwill. Following her mother's passing, Patricia found herself grappling with grief.

"I didn’t know what to do with myself. I got depressed, and I felt like an orphan," Patricia said.

Soon, Patricia found that she had more time on her hands than what she knew what to do with. Seeking a new sense of purpose, Patricia rejoined the Goodwill retail team at the same Lafayette location in September of 2022.

"I was nervous, but I started to feel better as soon as I started," Patricia said.

Thriving in her role on the sales floor, Patricia quickly established herself as a valued member of the retail team. Over time, she honed her skills across various departments, from cashier to textiles, wares, and books, positioning herself for future leadership opportunities.

In April 2024, Patricia achieved a significant milestone in her career when she accepted the role of Team Lead at the Lafayette retail location. She aspires to emulate the leadership she has received from her mentors within the organization. Looking ahead, Patricia envisions a long-term commitment to Goodwill, expressing gratitude for the supportive environment it provides.

"They are the kindest, nonjudgmental people I have ever met. I have so much more confidence in myself and others because of them," Patricia said.

Are you or someone you know seeking employment? Check out current opportunities on our website. 

As we enter the month of May, Goodwill wants to take a moment to highlight the significance of Mental Health Awareness Month and why it’s important to us.

Goodwill Nurse-Family Partnership® (NFP) pairs registered nurses with expectant parents for ongoing visits aimed at supporting families in providing the very best start for their children during the earliest, most developmentally critical years.

“When I was first diagnosed with unspecified psychosis, I didn’t want to believe it,” Michaelae Cotton said. “Many times…those with this diagnosis are described as ‘crazy.’ I was embarrassed and felt ashamed. It wasn’t until I found safe spaces that I began to embark on a journey of victory. My nurse came into my life at the perfect time.”

For over 10 years, Goodwill of Central & Southern Indiana's New Beginnings program has helped previously incarcerated people reenter their communities successfully and positively impacted its participants' recidivism or the rate of returning to prison. Compared to Indiana’s recidivism rate of 34%, Goodwill New Beginnings participants maintain a recidivism rate under 10%.

Since 2017, Second Chance Month has been observed in the United States to highlight the importance of supporting previously incarcerated people as they work to reenter their communities.

Goodwill of Central & Southern Indiana is proud to celebrate National Financial Literacy Month.  To elevate the importance of financial literacy and maintaining smart money management habits, we’re recognizing the Goodwill Young Leaders Board’s most recent volunteer initiative. 

"My life is completely different now. I have resources, mobility and a support system. I finally have meaning," said Loretta "Lori" Fairfield, a Team Lead 2 at Goodwill.

Lori's life prior to joining Goodwill of Central & Southern Indiana was marked by trauma and adversity. She experienced the loss of multiple family members, while her parents battled alcohol addiction. Later in life, Lori herself grappled with addiction, leading to her incarceration in 1997.

After spending over 25 years in the criminal justice system, Lori reached a turning point where she was determined to transform her life. Achieving seven months of sobriety, Lori entered house arrest with the intention of reentering the workforce. However, she encountered barriers securing employment due to her previous incarceration. At the suggestion of her caseworker, Lori embraced the opportunity to work for Goodwill and joined the Goodwill retail store in Lebanon as a wares producer in November 2021.

During her tenure at Goodwill, Lori made significant progress in her personal and professional life. She established a more structured routine with her grandson, pursued her education and actively participated in various forms of outpatient therapy. Through therapy, Lori addressed the trauma she had experienced and worked on managing her severe social anxiety.

Lori tackled financial challenges and set goals for advancing her career with her Goodwill Mission Coach, a life and career coach. Mission Coaches are available to all Goodwill employees and students. As she gained new skills and responsibilities, Lori was promoted to the role of Team Lead within her first year at Goodwill. Lori's peers recognized her progress, success and dedication to her role, resulting in another promotion to Team Lead 2 within a few months.

"I love my job, the people and the diversity,” said Lori. “I enjoy helping people."

Since joining Goodwill, Lori has achieved numerous milestones with the support of her team. Drawing on her life experiences, she finds common ground with others facing adversity and aspires to guide and support her peers as a strong leader.

"I wouldn't be here without them. They stuck by me and supported me through my legal barriers, educational barriers and the dramatic things in my life. I have a career now!"

Are you looking to start a career at Goodwill? Check out our website for current job openings!