When Teresa Smith joined Goodwill Commercial Services in 2009, she was re-entering society and the workforce after a period of incarceration. Her history with the criminal justice system made it difficult to secure a job, but she approached the opportunity at Goodwill with a focus on improving her professional skills and rebuilding her life. 

First Teresa worked with Goodwill’s employee development and training team to get her drivers license reinstated, removing her transportation barrier, then she focused on acquiring more in-demand skills. She is certified through Quality Management Systems’ ISO 9001 and 13485, in addition to earning multiple other manufacturing credentials. 

“I knew that I needed to expand my skill-set to succeed,” Teresa said. “Goodwill has supported me throughout my growth with the organization.” 

In 2020, with the help of Goodwill’s tuition reimbursement program, Teresa earned an associate degree in supply chain management from Ivy Tech, where she graduated Magna Cum Laude. She has also received several promotions, working her way up from an entry-level position to Production Planner, a role that has allowed her to significantly increase her wages and standard of living.

“Teresa’s current role is integral to the success of our operations,” said Jim Humphrey, Vice President of Goodwill Commercial Services. “Her hard work and skills have contributed to our growth with several key customers.” 

Today, Teresa celebrates more than 12 years of sobriety, a career she enjoys that helps support her family as well as second chances. 

“Goodwill has been the key to my success,” Teresa said.